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Poor delivery service, misleading advertisement
by rjh6266, November 22, 2008
Pathetic. I paid to upgrade shipping but they didn't send until the 3rd day following the order. They considered that acceptable. Their ad is misleading as to whats included. Shows a picture of 3 items, but only one is included at that price. I did not read it properly, my bad, but having looked again, I might make the mistake again. <br>I won't though since I will never deal with them again.
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Petsmart.com was more trouble then it was worth.
by november52002, July 4, 2008
I pretty much shopped at Petsmart.com just to try it out. I am a regular at petco.com and prefer it over all others. But Petsmart.com has the same prices as they do so I figured it could not hurt to give them a try. I like the look and set up of the
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Very nice site.
by ira777, February 17, 2008
www.petsmart.com is a wonderful site and not to badly priced. You can certainly find anything you want for you pet. The home page is very well laid out and makes getting around easy. On this site an e catalogue is with the dagat'ma types of animals. It facilitates a search.
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PetsMart.com is FRUSTRATING! Let me explain...
by mlb2010, December 28, 2007
After ordering a 50 plus dollar Christmas shipment from PetsMart.com,ON DEC. 9, they have misplaced the order - and then reshipped it today - but got it wrong. I have dealt with the Customer Care line 4 times. 3 out of 4 were totally incompetent. The
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PetsMart is the place for all your pet's needs
by oppknocks08, December 13, 2007
I love to be able to get my fish food, dog food and treats all in one place. The customer service is very good. Anytime you need help finding a product or carrying a heavy bag of dog food, there is someone to help you. The checkout is pretty speedy as
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Do I really want to shop online at PetsMart EVER Again???
by acemoose, December 6, 2007
I have always had good results ordering from PetsMart.com in the past. So I got on-line and ordered 2 cases of cat food - I ordered 24 cans in all, which would mean that there were 12 cans per case, or as I sometimes get-- 24 cans per case, and when I'd
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Terrible experience
by moodoo, September 19, 2007
Placed my order 10 days ago - status still says "items located in stock". Talked to several reps via phone & email - not helpful at all - they tell me it's too late to cancel... but they can't give me a tracking number.
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Terrible service. Should have just drove the 45 minutes to buy the stuff.
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Overall experience was very good and the product was close to what I expected. Only disappoint is how loose the bottom portion (plastic portion) of the cage is. This requires ties/tie wraps to be placed in order to keep the tray from sliding out. Otherwise only other comment is it would have been nice for the local PETsMART stores to carry the item or have been able to order the item for local pick-up
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veeery courteous and helpful repesenatives
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very satisfied
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Good!
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I will shop with them agin.
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Ordered the product, got the product, call me crazy, but isn't this the way it's SUPPOSED to be? Why are our standards such that we give people and companies WAY too much credit for just doing their jobs right? I do think this company does a good job though. I have ordered from them before and never had a problem.
Diane Zdrodowski
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I love "FREE SHIPPING"!
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Was really good, will shop again. Thanks
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Easy to shop there, good web site, and I will definitely shop there again.
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Good experience. Attractive, functional website, good product descriptions. I especially appreciate the expedited process to locate and order again items ordered previously. Items took a few days longer to arrive than I expected, but in fairness, there was no target date from PetsMart, so they didn't miss any commitments, just a bit short of my own expectations. Will definitely return to them for similar items needed in the future.
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Excellent web site, fast service
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I could not track my order on the website. This was very disappointing to me. Evey time I logged in to track my order status, it took me back to reorder the same item.
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ufortunately the items i truly wanted were not available. disappointing
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I have never had problems with PETsMART orders. Sometimes, there is a delay in shipping, but only short delays.
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PetSmart
